Guy Winch, Ph.D.
Autor von Emotional First Aid: Healing Rejection, Guilt, Failure, and Other Everyday Hurts
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Bildnachweis: Author Photo by Andrew H Walker
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- Gebräuchlichste Namensform
- Winch, Guy, Ph.D.
- Geburtstag
- 20th Century
- Geschlecht
- male
- Nationalität
- USA
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Statistikseite
- Werke
- 3
- Mitglieder
- 270
- Beliebtheit
- #85,638
- Bewertung
- 3.8
- Rezensionen
- 12
- ISBNs
- 23
- Sprachen
- 5
For me, Chapter 5 ("The Ingredients for Serving a Delicious Squeak") is the centrepiece of the book and well worth the price of buying it. It introduced me to the "Complaint Sandwich" method of expressing a complaint. Also, the "Complaint Sandwich Condiments" listed in the footnotes to the Chapter are excellent guidelines for writing a complaint letter.
Chapter 6 ("The Art of Squeaking to Loved Ones") is also good.
I would also recommend the book from a dispute resolution and negotiation perspective for the excellent discussions about and examples of reframing, a tool used by mediators and negotiators in their work..… (mehr)