Avant-garde thinkers, leading library practitioners, and well-known scholars share revelations and recommendations regarding innovative initiatives and evidence-based research results. Here, award-winning editor and reference visionary Marie L. Radford brings together a ground-breaking collection of successful reference models and practices from a variety of types of libraries, including all modes of virtual reference, collaborative ventures, and creative face-to-face service advances. Chapters in this persuasive work showcase reference librarians and researchers: Discussing current hot tech trends in reference such as using QR Codes (Quick Response), Web Conferencing, and more. Determining best software adoption (including open source products) to get the longest life and most important service enhancements out of the newest technologies to meet the needs of our users.