Michael Brassard

This is an update to an already excellent reference guide, adding Six Sigma tools and concepts in a way that is easy to grasp and use. As always, it's well organized and breaks down each tool with a brief explainer and step by step use guide. I'm not sure how useful it would be as a standalone to someone new to quality improvement concepts, but it's very helpful for a quality professional who may need a quick refresher or to a learner who has a more comprehensive reference to fall back on.

Spiral bound paperback, almost pocket-sized.… (mehr)