Joey Coleman
Autor von Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Werke von Joey Coleman
Getagged
Wissenswertes
- Geschlecht
- male
Mitglieder
Rezensionen
Statistikseite
- Werke
- 2
- Mitglieder
- 57
- Beliebtheit
- #287,973
- Bewertung
- 4.9
- Rezensionen
- 2
- ISBNs
- 6
• Why bad customer experience is costly, and why you should focus on the customers' emotional journey.
• The 8 phases to guide any new customer through, so they can grow to love/trust your brand enough to become your best advocates. The 8 phases are: Access → Admit → Affirm → Activate → Acclimate → Accomplish → Adopt → Advocate.
• The 6 modes of communication and 4 key steps you can use to start enhancing your customer experience across all 8 phases.
Book summary at: https://readingraphics.com/book-summary-never-lose-a-customer-again/… (mehr)