Barbara A. Glanz

After a stressful year and lots of job hunting ahead of me, I wanted to reconnect with what is most important to me in the workplace. This book was disappointing in that I felt jarred by the "sales pitch". It frequently felt like the author was describing marketing gimmicks rather than genuine efforts at caring. However, I imagine it is important to "sell" the value of caring to some employers. It was also frequently aimed at managers rather than at everyone.

Having said that, the book was easy to read and did have some good ideas. I am noticing that as a result of reading it I am starting to be a little more conscious of the people around me, not just at work but everywhere. I am more likely to say "good morning" to people I pass on the street or to smile at people on the bus. So it probably addressed a need for me, and hopefully some of the ideas will stay in the back of my mind for future use.… (mehr)

Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE model­­Creative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm­­ for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.… (mehr)