Tony Hsieh (1973–2020)

Humorous account of Tony Hsieh's entrepreneurship journey and how he built Zappos. A cool biography mixed with his personal insights and takeaways.

Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.
What it covers:
• How to develop a successful start-up
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development
• How to create a happy workplace that generates sustainable returns for employees and the company
• How to follow your passions to create your own path to success

Book summary at: https://readingraphics.com/book-summary-delivering-happiness/… (mehr)

A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended.… (mehr)