Naomi Karten
Autor von Managing Expectations
Über den Autor
Naomi Karten is an international speaker, seminar leader, author, and consultant, specializing in helping organizations improve their service strategies and customer relations. She is the author of managing Expectations, and coeditor of Amplifying Your Effectiveness, both available from Dorset mehr anzeigen House. She is also the editor of the newsletter Perceptions & Realities, and is president of Karten Associates based in Randolph, Massachusetts. Visit www.nkarten.com. weniger anzeigen
Werke von Naomi Karten
How To Establish Service Level Agreements 1 Exemplar
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Of course the same concepts described in the book can be valid also in other scenarios, for other roles than "provider" and "customer".
We may also be tempted to think that most working interactions can be traced back to a provider to customer relationship but in my opinion that would be a dangerous oversimplification, things are not really that easy.
By the way most of the examples in the book describe customer service, pre-sales, product management experiences. If you work in these fields you may probably enjoy more the read.… (mehr)