Über den Autor
Bildnachweis: David Lee King, taken by David Lee King
Werke von David Lee King
Designing the digital experience : how to use experience design tools and techniques to build Websites customers love (2008) 66 Exemplare
Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections (2012) 21 Exemplare
Building the Digital Branch: Guidelines for Transforming Your Library Website (Library Technology Reports) (2009) 6 Exemplare
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Wissenswertes
- Rechtmäßiger Name
- King, David Lee
- Geburtstag
- 1966-03-05
- Geschlecht
- male
- Nationalität
- USA
- Wohnorte
- Topeka, Kansas, USA
- Berufe
- Digital Branch Manager
- Kurzbiographie
- David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He speaks internationally about emerging trends, website management, digital experience, and social media, and has been published in many library-related journals. David was named a Library Journal Mover and Shaker for 2008, and recently published his first book, Designing the Digital Experience. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter, and maintains a blog at http://www.davidleeking.com
Mitglieder
Rezensionen
Face2Face: Using Facebook, Twitter, and Other… von David Lee King
The fact that Facebook has more than 1 billion registered users doesn't in any way suggest that there are more than 1 billion skilled users of social media tools worldwide. So a book like David Lee King's "face2face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections" has the potential to upgrade the social skills--and social graces--of those still struggling to improve their online social interactions at the business level David targets...and at a personal level, too. David's ability to communicate engagingly and well--a skill that attracts many of us to his presentations, his blogging, and to the work he does as Digital Services Director at the Topeka and Shawnee County Public Library--serves readers well in "face2face" as he dives right in with on-target advice. He starts by reminding us that we need to be human rather than standoffish and mechanical on the Web. We need to listen; respond professionally and as informally as we can to nurture the levels of interaction that accompany successful engagement via social media tools; and think strategically so that our use of videos, blog articles, and other online postings consistently lead us to productive and positive results. None of this, however, would mean much if "face2face" didn't work from a wonderful foundation: helping us understand how to create and nurture community connections that interweave onsite and online interactions rather than viewing them as unrelated activities. Works like "face2face" can only help to make that process smoother for anyone who takes the time to read and absorb all that it offers.… (mehr)
This is a small book that contains a huge amount of information! From Twitter to Facebook to video production, David Lee King offers helpful suggestions for organizations that want to extend their customer service presence into social media.
More than just a how-to on the tools themselves, King's book addresses how to create and maintain a friendly, approachable online presence. Most useful is his chapter on "Responding to Critics," in which he gives several examples of poorly-handled responses to criticism along with tips and tricks for the individual or organization facing criticism.… (mehr)
More than just a how-to on the tools themselves, King's book addresses how to create and maintain a friendly, approachable online presence. Most useful is his chapter on "Responding to Critics," in which he gives several examples of poorly-handled responses to criticism along with tips and tricks for the individual or organization facing criticism.… (mehr)
Skimmed this. For those interested in library websites, I would recommend his articles published in Library Technology Reports instead; they're much meatier.
I have strong opinions about library websites and similarly strong mixed feelings about Library 2.0, but these articles (and King's recent followup in the same journal) are pretty inspirational and have actually made me think that maybe (embedded, not externally hosted) library blogs are a good idea and not a bad, bad, bad one.
Statistikseite
- Werke
- 7
- Mitglieder
- 98
- Beliebtheit
- #193,038
- Bewertung
- 3.6
- Rezensionen
- 6
- ISBNs
- 17