David H. Maister
Autor von The Trusted Advisor
Über den Autor
Bildnachweis: © 2006 David Maister
Werke von David H. Maister
True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career (1997) 220 Exemplare
Practice What You Preach : What Managers Must Do to Create a High Achievement Culture (2001) 97 Exemplare
De professionele adviseur: Management briefing 3 Exemplare
Practice What You Preach: What Managers Must Do To Create A High-achievement Culture (2012) 2 Exemplare
The Trusted Advisor by Maister, David H., Green, Charles H., Galford, Robert M. (October 5, 2000) Hardcover 2 Exemplare
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Leading Geeks: How to Manage and Lead the People Who Deliver Technology (2002) — Vorwort — 90 Exemplare
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The gist:
1. Put the client’s interests/goals first. This is not an option; it is the only one.
2. Don’t listen to react. Listen to listen.
3. Everyone needs to be on the same page. You and the client should know and agree on what you’re expected to do.
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The Quick Guide to Being a Trusted Advisor:
1. Listen to everything
2. Empathize (for real)
3. Note what they’re feeling
4. Build that shared agenda
5. Take a point of view
6. Take a personal risk
7. Ask about a related area
8. Ask great questions
9. Give away ideas
10. Return calls unbelievably fast
11. Relax your mind