Paul R. Timm
Autor von 50 Powerful Ideas You Can Use to Keep Your Customers
Über den Autor
Werke von Paul R. Timm
Crisp: Successful Self-Management, Revised Edition: Increasing Your Personal Effectiveness (The Fifty-Minute Series) (1993) 7 Exemplare
Winning Telephone Tips: 30 Fast and Profitable Tips for Making the Best Use of Your Phone (30-Minute Solutions Series) (1997) 4 Exemplare
Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (2004) 4 Exemplare
How to make winning presentations: 30 action tips for getting your ideas across with clarity and impact (30-minute… (1994) 4 Exemplare
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Wissenswertes
- Geburtstag
- 1948
- Geschlecht
- male
- Organisationen
- The Church of Jesus Christ of Latter-day Saints
Brigham Young University
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- 25
- Mitglieder
- 157
- Beliebtheit
- #133,743
- Bewertung
- 2.0
- Rezensionen
- 2
- ISBNs
- 54
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- 1
Very basic information and tactics included such as speaking clearly with great customer service; to how to handle upset customers.
Strive to have the upset customer share responsibility for finding a reasonable solution to the problem.
Summary tips:
Give caller your name
Smile into the phone
Keep your caller informed
Invite caller to be efficient with your time
Commit to caller requests
Thank the caller
Fluctuate tone of your voice
Use hold carefully
Use friendly language
Handle update callers with understanding… (mehr)