Learn how to communicate with compassion and choose language that reflects your personal values and aims with this essential guide to Nonviolent Communication. Judith Hanson Lasater and Ike Lasater, long-term students of yoga and Buddhism, had studied the concepts of satya (truth) and the Buddhist principle of right speech for years but it was not until they began practicing Marshall Rosenberg's techniques of Nonviolent Communication (NVC) that the concept of speech as a spiritual practice became real for them.  In What We Say Matters, the authors describe their personal journey through NVC, and detail how speech becomes a spiritual practice when you give and receive with compassion all the time--at home, at work, and in the world. They introduce the basics of NVC with clear explanations, personal examples, exercises, and resources. Some of the skills you'll learn include:  Extending empathy to yourself and others  Distinguishing between feelings and needs  Making requests rather than demands   Creating mutually satisfying outcomes  And many more This new edition includes updated resources and a preface by Judith Hanson Lasate.