Design an easy-to-use, highly effective library website with this practical guide to usability evaluation methods and their application in the website development process. Author Carole A. George of Carnegie Mellon University, Pennsylvania, covers best practices for collecting the vital information from potential users that will shape the site's design. She provides in-depth explanations of important usability techniques and procedures, guidelines for making design changes, and steps for writing reports, participant letters, and scripts. Real-world examples of successful application accompany each topic.