"Microsoft Dynamics CRM 2011 Application Design" is a hands-on guide for beginners or intermediate users that allows you to build applications that will add value to your business. Each chapter builds on the last with added levels of complexity with code examples and screenshots that will allow you to create applications utilizing skills and techniques that have taken others years to master. If you want to fully utilize the XRM abilities of CRM 2011 to create applications for any situation then this is the book that will help you do it.