It started with a letter ... Carol is married to a man she doesn't love and mother to a daughter she doesn't understand. Crippled with guilt, she can't shake the feeling that she has wasted her life. So she puts pen to paper and writes a Letter to the Universe. Albert is a widowed postman, approaching retirement age, and living with his cat, Gloria, for company. Slowly being pushed out at his place of work, he is forced down to the section of the post office where they sort undeliverable mail. When a series of letters turns up with a smiley face drawn in place of an address, he cannot help reading them.