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Lädt ... The Art of Focused Conversation: 100 Ways to Access Group Wisdom in the Workplace (ICA series)von R. Brian Stanfield
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The best 'how-to' for encouraging consensus in firms and organizations. Communication within many organizations has been reduced to email, electronic file transfer, and hasty sound bytes at hurried meetings. More and more, people appear to have forgotten the value of wisdom gained by ordinary conversations. The Art of Focused Conversation convincingly restores this most human of attributes to prime place within businesses and organizations, and demonstrates what can be accomplished through the medium of focused conversation. Developed, tested, and extensively used by professionals in the field of organizational development, The Art of Focused Conversation is an invaluable resource for all those working to improve communications in firms and organizations. Keine Bibliotheksbeschreibungen gefunden. |
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Google Books — Lädt ... GenresMelvil Decimal System (DDC)658Technology Management and auxiliary services ManagementKlassifikation der Library of Congress [LCC] (USA)BewertungDurchschnitt:
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This book is divided into two parts: Communications theory and 100 example conversations. The portion on theory covers why focused conversations are needed and with what mindset one should approach them. Their general approach is one filled with respect and with the aim of gaining consensus. Instead of the (dated) idea that the manager knows “best” or “everything,” this book approaches workplaces’ social dynamics through the lens that everyone is working together on a team.
This work borrows heavily from concepts that the workplace is a learning organization. As such, good questions trump pressure. In the examples, different situations are outlined through several lens, like situation, rational objective, experimental aim, reflective questions, decisional questions, and closing. This second section serves as a great reference toolkit to borrow from as one navigates the social sphere of a work team.
This book could particularly help newer managers. This book could also help more seasoned managers trying to figure out how to work with teams that know more than them. Inquiry and humility are valued by the authors of this work.
Incidentally, a team wrote this book, not just one individual. As such, the work benefits from diverse perspectives of experts in workplace communication. It’s not quite meant to read cover-to-cover. The first section can be read in one long sitting. The second section (the examples) can be read as various situations present themselves to a worker. They are filled with good questions to ask that get to the “heart of the matter.”
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