A variety of case studies balanced with textual material, providing a foundation for understanding control systems and how they work. The text is organized to develop insights and analytical skills related to how a firm's managers go about designing, implementing and using planning and control systems to implement a firm's strategies. Cases are all supported with examples covering manufacturing organizations, entrepreneurial companies, large corporations, the service industry and non-profit organizations. The book includes a global perspective with cases profiling a diversity of domestic, foreign and international companies. This edition provides increased coverage of the balanced scorecard and how interactive control systems are used to generate new strategies.