This book builds upon the information in Establishing a System of Policies and Procedures and provides practical, proven guidelines for measuring business processes and published policies and procedures to ensure improved quality, minimal variations, cost-effective processes, and improved customer satisfaction. Chapters contain plans, tools, flowcharts, and a case study on developing a policies and procedures infrastructure, designing and carrying out a compliance plan, incorporating improvements, and achieving cost savings. Explains how to measure compliance of business processes and procedures, share information using communication and training strategies, and achieve savings of millions of dollars using continuous improvement plans.