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Lädt ... Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone (2019. Auflage)von Shep Hyken (Autor)
Werk-InformationenBe Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone von Shep Hyken
Keine Keine aktuelle Diskussion zu diesem Buch.  Amin916 | Jul 1, 2018 |  keine Rezensionen | Rezension hinzufügen
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing " an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to amazingBeing proactiveCraving feedbackTaking responsibilityEmbracing authenticityFocusing on excellenceTurning misery into magicOnce you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing. Keine Bibliotheksbeschreibungen gefunden. |
LibraryThing-AutorShep Hyken ist ein LibraryThing-Autor, ein Autor, der seine persönliche Bibliothek in LibraryThing auflistet. Aktuelle DiskussionenKeineBeliebte Umschlagbilder
 Google Books — Lädt ...GenresMelvil Decimal System (DDC)658.812Technology Management and auxiliary services Management Of MarketingKlassifikation der Library of Congress [LCC] (USA)BewertungDurchschnitt: (5)
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I read different stories that happened in reallity, bad and amazing experineces that could happen for all of us.
It could happen to our customers as well, but in this book, you’ll learn how you or your in-charge staff can turn a bad experince to an Amazing one.
I myself still thinking about how “Andrea the housekeeper of Ritz-Carlton Hotel”, changed the worst experience of their customer to the Magic Moment. when she saw their new arrival guest is experiencing something unpleasant, she appologized and used her authority to take care of her guest.
In Ritz-Carlton Hotel, housekeeper have authority to spend $2000 on their guest just to make them forget about any bad moment in their mind. that’s when the word-of-mouth advertising will make their business grow. I also wrote my review in my blog
http://3ee.info/be-amazing-or-go-home-review/ (