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Communicating In Groups: Building Relationships for Effective Decision Making

von Joann Keyton

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To communicate effectively within groups and teams, we must understand our relationships with other members and how those relationships influence the tasks and activities that the groups and teams undertake. Communicating in Groups, Third Edition, emphasizes that all groups--decision-makingand social--require members to successfully convey both relational and task messages. Author Joann Keyton points to the five key elements that define a group--size, interdependence, identity, goal, and structure--and demonstrates how group processes are facilitated or hindered by them. Usingexamples from field research on both task and social groups, Keyton depicts group interaction as it emerges through conversation. She provides frameworks for analyzing group interaction, recommendations for effective group practice, and numerous transcripts of authentic group communication that helpto underscore the concepts.Thoroughly revised in this third edition, the book features new material on communication structures, group tasks and activities, communication competence, and decision making. Keyton includes updated literature reflecting recent communication and interdisciplinary group theory and research, andshe also places more emphasis on gender and cultural diversity, stressing the need for students to consider the multiple ways in which diversity influences group interaction. Highlighting the important connection between task and relational messages in both task and social groups, Communicating inGroups, Third Edition, is ideal for undergraduate courses in group and team communication, as well as for management and business communication courses in group behavior and teamwork.… (mehr)
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To communicate effectively within groups and teams, we must understand our relationships with other members and how those relationships influence the tasks and activities that the groups and teams undertake. Communicating in Groups, Third Edition, emphasizes that all groups--decision-makingand social--require members to successfully convey both relational and task messages. Author Joann Keyton points to the five key elements that define a group--size, interdependence, identity, goal, and structure--and demonstrates how group processes are facilitated or hindered by them. Usingexamples from field research on both task and social groups, Keyton depicts group interaction as it emerges through conversation. She provides frameworks for analyzing group interaction, recommendations for effective group practice, and numerous transcripts of authentic group communication that helpto underscore the concepts.Thoroughly revised in this third edition, the book features new material on communication structures, group tasks and activities, communication competence, and decision making. Keyton includes updated literature reflecting recent communication and interdisciplinary group theory and research, andshe also places more emphasis on gender and cultural diversity, stressing the need for students to consider the multiple ways in which diversity influences group interaction. Highlighting the important connection between task and relational messages in both task and social groups, Communicating inGroups, Third Edition, is ideal for undergraduate courses in group and team communication, as well as for management and business communication courses in group behavior and teamwork.

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