This book had been sitting on my bookshelf for years and I was expecting it to be an over the top sales book so had put off reading it, but I was so wrong and now wish I had read it years ago. This is a superb book that has lots of great advice, good examples and is well written. I also really appreciate the short recap that each section has at the end summarising the key points. ( )

summary ( )

summary ( )

How do you talk to people? Do you say "woah, that was a dumb way to do it?!" Then you are not using effective communication skills in how you talk to others. That is not confidence or power. A better way to say if someone is making a mistake, Les Giblin points out, "you are coming in too low."

You make a statement on the action or behavior, never blame it on the person. You do not say "you're stupid." You say your behavior, your action. You do not point it on the person. If you see someone that is doing a good job, you say something along the lines of how their contribution helped the company. "Les, your efforts in sales last week helped raise our profit margin by 50%. Thank you for such a good job." When complimenting others, do not say "You are hot," it may sound insincere and has been said many times. Say something like "you have beautiful hair," an attribute of the person. The person has been complimented and flattered before, make a comment that is sincere and an attribute of the person, not boost their egos. These are some of the basic things Giblin goes over.

Approval, Acceptance and Appreciation. That is the 3 formula for dealing with people. Les Giblin's points make sense. Those that utilized this type of people skills stood out more than those that used poor method of communicating. People forget that we like being valued and important. This is a good book to buy and read over. ( )

Disappointing. The best I can say the title is misleading. ( )