Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout. This book complements the bestselling BCS books 'Business Analysis' and 'Business Analysis Techniques.' --- 'This book is a much-needed book for the BA world! It provides everything and more to be able to understand (and where needed) to implement a BA Service. It combines both theories with practical applications, tools and techniques, which provide the reader with so much more than just theory. A must have book for those wanting to expand their knowledge of BA services and the profession.' - Joanna Soleki , Head of Strategic Portfolio & Business Change, Sheffield Hallam University, & IIBA UK North Vice-Chair ---- 'Essential reading for BA managers and leaders whether they are wanting to set up or run a BA Service or to develop a team of BAs. This book takes the next step in developing Business Analysis as a profession and will enable managers to build a BA service that adds significant value to their customers and the wider organisation.' - Dr Katharine Smith , Senior Business Analyst ---- 'A comprehensive, well-crafted and carefully researched guide for BA managers, packed with practical advice and examples. This is a valuable resource for BA Leaders to frequently return to for helpful nudges whilst navigating changing tasks, environments and practice maturity.' - Michael Greenhalgh , Head of Business Analysis, British Council