Chapter 1: Doing Your Job vs. Doing a Professional Job Its Your ChoiceYour Attitude Toward Being a SecretaryWhat Is an Office, Anyway?Translating Ideas into ActionChapter Review: Demonstrate Your ProgressChapter 2: Self Assessment Your Professional Image: What Is It Today?Case Studies: William, Marilyn, HeatherWhere Are You Now?What Can Success Do For You?Chapter 3: Yur Role as Office ManagerRating Tasks and Setting PrioritiesEvery Day You Are a Time ManagerGrouping Similar Activities for Greater EfficiencyLong-Range Office PlanningMyths About TimeFive Steps to Improve Your Decision MakingRate Your Decision-MakingDecision Making ChecklistThe Problem of Work OverloadCase Study: Linda Learns the RopesProfessional Organizations for SecretariesWriting With ConfidenceProfessional Telephone TechniquesEffective Presentation SkillsPlanning for MeetingsChapter ReviewChapter 4: Your Attitude: The Kay to Success with People Attitude Adjustment ScaleCase Study: Whats Wrong with Bills Attitude?Relationships in the WorkplaceUnderstanding Your Personality: Assertiveness and ReceptivenessCase Study: Francis and MarshaBuilding A NetworkResolving Conflict in the OfficeConflict Resolution in the OfficeConflict Resolution ExerciseYour And Your Manger: A Very Special RelationshipChapter ReviewChapter 5: The Finishing Touch Looking ProfessionalNonverbal Communication or Body LanguagePersonal HabitsShould You Decorate Your Office?Chapter ReviewChapter 6: Summary Checklist for the Professional Secretary Checklist for SuccessYour Personal Action Plan