A Patient-Focused Paradigm Brilliant and timely, thoughtful and practical. Regradless of thefinal shape of health care reform in the U.S., the patient-focusedidea can and must be implemented. Bravo! --Tom Peters, coauthor of In Search of Excellence and author ofLiberation Management This in-depth book offers advice on how health care operations canshift from hierarchical organization structures to patient-focusedapproaches. Uses a wealth of examples to illustrate the challengesfaced by organizations that have undertaken this type ofrestructuring.