I found this book to be very helpful and informative esp. when dealing with conflicts of any sort. The main point the author is trying to make is that relatiionships are built on trust, honesty, and respect.The author lists 9 rules to drastically improve any relationship of any kind. They are as follows:
1.Show genuine enthusiasm when you greet the person.
2. Show respect. This meansnot criticizing the person harshly and certainly never in front of anyone else.This also means you show reverence when you are not with this person by not gossiping or speaking poorly about her to anyone else. And when she is speaking to you give her your full undivided attention : do not read or have your focus divided.
3. Be supportive.
4. Give her the benefit of the doubt.
5. Let her know you appreciate her. It seems that in all kinds of relationships the only time we say something nice is when we have done something wrong.
6. Giver her a chance to contribute to your life
7. Wait 24 hours if the person does something that angers you
8. Talk about what is bothering you.
9.Share yourself and open up a bit with this person ( )