The World Public Sector Report, one of the United Nations Department of Economic and Social Affairs(UNDESA) Flagship Reports, aims to capture the emerging issues, concerns and innovations in governance and public administration. The 2008 World Public Sector Report, People Matter: Civic Engagement in Public Governance, highlights the importance of civic engagement in public governance and, by profiling several case studies, demonstrates how such practices gain the capacity to strengthen governance, make it more transparent and accountable and, most importantly, contribute to developmental outcomes that are more sustainable, equitable and just