Today's rapidly changing marketplace can seem like a jungle for many professionals. Engineering & Management Press offers the books needed to navigate through the wilderness of business techniques and acronyms. EMP's titles provide practical information and proven business methods for most corporate and industrial environments. Our titles cover crucial, timely topics of importance to businesses and managers today -- management, productivity improvement, quality, and related issues.Quality -- the word is everywhere in the workplace. Companies have learned that quality products and services sell better, last longer, and bring greater customer satisfaction.Design of experiments and analysis of variance may be used to detect problems and defects in manufacturing and other production processes. Statistical methods may also be used to build quality directly into products and services. This book shows how several key statistical equations and graphs, such as probability plots and histograms, can identify and control problems without disrupting operations. This lowers costs and brings an organization ever closer to its quality ideal.