Access an Untapped Source of Success At long last, a book directed to the working world thatacknowledges and demonstrates how managing our emotions and dealingwith the feelings of others increases the bottom line. Practical,practical, practical! --Rita McGlone, assistant director of executive education, TheWharton School of Business Experts now acknowledge that emotional intelligence (EI) is perhapsthe most crucial determinant of success in the workplace. Andunlike IQ or other traditional measures of intelligence, EI can bedeveloped and dramatically increased. This unprecedented bookdemonstrates how to master the core competencies of EI, abilitiesthat include self-motivation, high self-awareness, mood management,and emotional mentoring. In addition, it includes scores ofreal-world examples and dozens of practical exercises thataccelerate the process, along with step-by-step approaches tomastering a variety of EI techniques.