For over twenty years, management expert Bruce Tulgan has been asking, "What are the toughest challenges you face when it comes to managing people?" Regardless of industry or job title, managers cite the same core problems, 27 recurring challenges: the superstar the manager is afraid of losing, the slacker the manager can't find a way to motivate, the one who has an attitude problem, and the two of them can't get along, to name just a few. It turns out that when things go wrong in a management relationship, the common denominator is almost always unstructured, low content, hit-or-miss communication. The real problem is that most managers are "managing on autopilot" without even realizing it...until something goes wrong. And if you're managing on autopilot, then something almost always does. The 27 Challenges Managers Face show exactly how to break the vicious cycle and gain control of management relationships. No matter what the problem, Tulgan shows that the basics are all you need. The best managers have ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable. For every problem in the workplace, even the most uncomfortable and difficult. The 27 Challenges Managers Face shows how to tailor conversations to resolve situations familiar to every manager. Tulgan offers clear approaches to changing bad attitudes, reducing friction and conflict, improving low performers, retaining top performers, and even addressing your own personal burnout. The 27 Challenges Managers Face is an indispensable resource for managers at all levels, one that anyone who manages will want to keep on hand. One challenge at a time, you'll see how the most effective managers use management fundamentals to proactively solve (almost) any problem a manager might face.