This was pretty decent! The goal is to build relationships through improving our communication skills. There are helpful tips and case studies that even those really good at communicating can benefit. Some important take aways for me were active listening skills; moving away from distractions and not multitasking. I love the acronym WAIT; Why Am I Talking? There are some specific areas of my work life where talking less will be beneficial. I enjoyed how she framed the use of silence and how we seldom experience true silence in our day. ( )