Evaluation should be an ongoing, interactive process. Learn how to objectively describe performance, business impacts, and on-the-job examples. Avoid disagreements on words or ratings while you effectively appraise performance, even if you have to use "less-than-desirable" forms. Develop your team members' potential with measurable plans. Support your decisions with substantive and legally-sound documentation. This guidebook provides essential tools and techniques to everyone accountable for assessing, reinforcing, and redirecting the performance of individuals and teams -- including themselves.