This book is ridiculous. Its gist is that you should minimize mistakes and if you have any, use the scientific method to figure out how they were made. Further, use the scientific method to find ways to be more efficient.

The author makes the argument that mistakes should be made no more than one mistake per thousand or million. However, he focuses on computerized information technology as his examples. Yes, banks make few mistakes, but it is because they are working with information in a computer system, not in a manufacturing environment. As far as I see it, this is hyperbolic myopic thinking that takes a specialized situation and attempts to map it onto all sectors of industry. It's apparent why companies adopt the practices, because the pie in the sky perspective in the book speaks to the goal of any executive. However, the theories in the book are idealized and ignore the reality that people are human and machines break down. Not everything is information and not everything can, or should, be automated. ( )

Someone's gotta like it! :) ( )