Since this book is a over ten years old, I found myself wondering why I haven't seen more of the ideas it mentions. Maybe it's just where I work, but I'm not so sure of that. The ideas it has around managing information from an ecological perspective had me nodding my head in agreement many times, and shaking it when thinking of how things are done in the office. Sometimes the reading gets a bit slow, but the content is great and gets you thinking, at least if you're in an organization with communication and knowledge management issues. Well-put together. ( )