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Delivering Happiness: A Path to Profits, Passion, and Purpose

von Tony Hsieh

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Business. Nonfiction. HTML: Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller .… (mehr)

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I usually have remote disdain for "management" books, but I have to admit that this one is pretty inspirational. Not just buzz words and theoretical, Hsieh shares lessons learned from his experience building companies, most notably Zappos.com. (

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mimo | Dec 18, 2023 |

Makes me want to focus specifically on my personal happiness in addition to the world in general (

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jfred | Jul 9, 2023 |

Humorous account of Tony Hsieh's entrepreneurship journey and how he built Zappos. A cool biography mixed with his personal insights and takeaways.

Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.
What it covers:
• How to develop a successful start-up
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development
• How to create a happy workplace that generates sustainable returns for employees and the company
• How to follow your passions to create your own path to success

Book summary at: https://readingraphics.com/book-summary-delivering-happiness/ (

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AngelaLamHF | Mar 23, 2022 |

A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended. (

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wyclif | Sep 22, 2021 |

Adult nonfic; business/customer service. Everyone can learn something from Tony Hsieh, but like the Fish! training, the information tends to be forgotten soon afterwards. The main points I can remember are the first two "core values": 1. provide WOW with every transaction (I'm paraphrasing--has to do with WOWing everyone, not just customers, with extreme kindness and fantastic service), 2. create fun, and a little weird (has to do with the culture of the organization as well as customer interaction). The other thing I remember was that customer service permeates the entire organization (Zappos' marketing team was abandoned in favor of providing excellent customer service in all other aspects of the business). (

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reader1009 | Jul 3, 2021 |

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Audie Award (Finalist – Business/Educational – 2011)

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Tony Hsieh

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Business. Nonfiction. HTML:

Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller