Elizabeth B. Brown

A helpful, informative and often humorous book about dealing with difficult people in the work place. Everyone encounters people at work with whom he needs to make an extra effort to develop an effective working relationship. The suggestions may offer sound advice to those with trouble confronting difficult people. For the most part, a lot of methods are elementary and basic psychology. The chapters are nicely organized with insights noted and questions at end of each for reflection. This book is actually not just a work related book but applicable to all people. Part of the book I found humorous related to working with family. I guess because the title referred to working with "screwed up people", which I suppose could include one's family. And so, what does that say about us?… (mehr)