Emotional Labor

1
Emotional Intelligence at Work
von Hendrie Weisinger Ph.D.
155 Mitglieder
½ 3.5
Member
kiracle
3
Working in the Service Society
von Cameron Lynne Macdonald
9 Mitglieder
Member
kiracle
5
Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
von Anthony C. Mersino
58 Mitglieder
1 Rezension
4
Member
kiracle
6
The Handbook of Service Industries (Elgar Original Reference)
von John R. Bryson
8 Mitglieder
Member
kiracle
7
Direct Sales and Direct Faith in Latin America
von Peter S. Cahn
5 Mitglieder
Member
kiracle
8
The Emotional Organization: Passions and Power
von Stephen Fineman
3 Mitglieder
Member
kiracle
9
The Unmanageable Consumer
von Yiannis Gabriel
17 Mitglieder
½ 3.5
Member
kiracle
10
EQ 2. Der Erfolgsquotient
von Daniel Goleman
1,612 Mitglieder
7 Rezensionen
½ 3.5
Member
kiracle
11
Experiencing Organizations
von Stephen Fineman
4 Mitglieder
Member
kiracle
12
The Social Organization of Work
von Randy Hodson
23 Mitglieder
3
Member
kiracle
13
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
von Robin Leidner
41 Mitglieder
½ 3.5
Member
kiracle
14
Customer Service: Empowerment and Entrapment
von Andrew Sturdy
3 Mitglieder
Member
kiracle
15
Service Work: Critical Perspectives
von Cameron Lynne Macdonald
1 Mitglied
Member
kiracle
16
Das gekaufte Herz: Die Kommerzialisierung der Gefühle
von Arlie Russell Hochschild
317 Mitglieder
½ 3.6
Member
kiracle
18
The Commercialization of Intimate Life: Notes from Home and Work
von Arlie Russell Hochschild
72 Mitglieder
1 Rezension
3.8
Member
kiracle
22
Emotionalizing Organizations and Organizing Emotions
von Barbara Sieben
1 Mitglied
Member
kiracle
23
Emotions at Work: Theory, Research and Applications for Management
von Roy L. Payne
6 Mitglieder
Member
kiracle
24
Understanding Emotion at Work
von Stephen Fineman
7 Mitglieder
Member
kiracle
25
Emotions and Organizational Dynamism
von Wilfred J Zerbe
2 Mitglieder
Member
kiracle
26
Emotional Labor and Crisis Response: Working on the Razor's Edge
von Sharon H. Mastracci
5 Mitglieder
Member
kiracle
27
Emotions in Groups, Organizations and Cultures
von Charmine E. J. Hartel
1 Mitglied
Member
kiracle
28
Worked Up Selves: Personal Development Workers, Self Work and Therapeutic Cultures
von Elaine Swan
1 Mitglied
Member
kiracle
29
Call Centres and Human Resource Management
von Stephen Deery
1 Mitglied
Member
kiracle
31
Charismatic Capitalism: Direct Selling Organizations in America
von Nicole Woolsey Biggart
25 Mitglieder
Member
kiracle
32
Communicating Emotion at Work
von Vincent R. Waldron
5 Mitglieder
Member
kiracle
33
Emotion Management in the Workplace
von Sharon C. Bolton
3 Mitglieder
3
Member
kiracle
34
Emotional Satisfaction of Customer Contacts
von Huseyin Gungor
2 Mitglieder
Member
kiracle
35
Individual and Organizational Perspectives on Emotion Management and Display
von Wilfred J Zerbe
4 Mitglieder
Member
kiracle
36
The Effect of Affect in Organizational Settings
von Neal Ashkanasy
3 Mitglieder
3
Member
kiracle
37
The Hungry Cowboy: Service and Community in a Neighborhood Restaurant
von Karla A. Erickson
3 Mitglieder
Member
kiracle
39
Work Motivation: Past, Present and Future
von Ruth Kanfer
5 Mitglieder
Member
kiracle
41
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
von Brad Cleveland
40 Mitglieder
1 Rezension
½ 3.7
Member
kiracle
42
The Voice of Your Company: Conversational Skills for Customer Service Reps
von Clifford Hurst
2 Mitglieder
Member
kiracle
46
Emotion Work in the Gym
von Mary K. Haman
1 Mitglied
Member
kiracle
47
Customer Service: Aiming for Excellence
von Timothy P. Bonomo
1 Mitglied
Member
kiracle
48
Emotional Labour in Health Care: The unmanaged heart of nursing
von Catherine Theodosius
3 Mitglieder
Member
kiracle