Great customer service is inspiring, as it is a huge part of my day job. This book delivers (literally) on revelations of the concept and the framework to foster these ideals. However, the book is not expertly written. The story itself is remarkable, but if feels like too many details are left out, and we get almost no insight to the thinking processes of the corporation's Fearless Leader. Still, long live FedEx, a great example of how a company should be run, and ultimately succeed. ( )

really great persistence story. ( )