NCLA Review - Barbara M. Roberts has a degree in pastoral care and family counseling and has been in the field of caring for those who hurt for more than twenty years. She has compiled this handbook in a practical and conversational manner. Whether you're a friend, someone who hurts, a layperson in ministry, or a professional counselor, this book lends support for the crises you encounter. Each category is divided into lists, and practical step-by-step directions. Besides listing the things to do to help in a particular crisis, there also is a list of things not to do in many situations. Barbara also includes Scripture and dozens of tips from her own experience. This is one of the best books I've seen in its field. It is an excellent resource for those who want to help loved ones and friends in crisis but lack knowledge with how to help in a meaningful way. Rating: 4 —PD ( )